Steps taken to protect your confidential information
To protect your information and assets, Qtrade Guided PortfoliosTM employs extensive physical, electronic and procedural security controls, regularly adapting them as technology and threats evolve. Although we cannot fully disclose all of our controls, here are just a few of the security measures we take:
Customer username and password
When you sign up for your Qtrade Guided PortfoliosTM account, you create your own personal password to login (your "Login Password"). Together with your Customer username, your Login Password allows you encrypted, secure access to your Qtrade Guided PortfoliosTM accounts. Never give your Customer Username or Login Password to anyone under any circumstances.
Customer access to account information
No matter how you contact Qtrade Guided PortfoliosTM — online or by phone — we verify your identity before granting you access to your Qtrade Guided PortfoliosTM accounts.
Qtrade Guided PortfoliosTM automatically logs you off after an extended period of inactivity. This reduces the risk that others could access your information from your unattended computer.
To block unauthorized access, all of our computer systems are protected by firewalls, which are electronic barriers that prevent unauthorized access to the Qtrade Guided PortfoliosTM networks.
Qtrade Guided PortfoliosTM employs some of the strongest methods of encryption commercially available today. All online activity with Qtrade Guided PortfoliosTM involving personal or sensitive information is encrypted with 256-bit or greater encryption from the point it leaves your computer until it enters our systems. For your general online security, be sure you see the letter "s" at the end of "https" at the beginning of the URL address before entering any sensitive information — this indicates the site is secure (e.g., "www.guidedportfolios.qtrade.ca"). Similarly, another indication that a website is secure is a padlock beside the URL address.
Qtrade Guided PortfoliosTM security teams monitor our systems around-the-clock, ensuring you have timely and secure access to your accounts.
Employee access to customer information
We restrict access to systems containing customer data and monitor system access continuously.
Qtrade Guided PortfoliosTM employees receive thorough training on our security policy and are held accountable for adhering to the policy.